All Systems Operational
API ? Operational
Zaius App ? Operational
Event Collection ? Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2020

No incidents reported today.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - This incident has been resolved.
Nov 27, 19:52 EST
Identified - Due to high traffic volume, Zaius is experiencing longer than usual ingest time. This may impact timeliness of behavioral campaign sends and will result in delays in the metrics appearing in the app.
Nov 27, 10:54 EST
Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - The issues with AWS Kinesis have been resolved, which in turn means our support chat bubble is working again.
Nov 25, 20:15 EST
Identified - This outage is caused indirectly by the AWS kinesis outage (Status found here: https://status.aws.amazon.com/).
Zaius is currently investigating whether this impacts any of our other services.
Nov 25, 12:31 EST
Investigating - Upstream vendors who provide support services to Zaius are experiencing an outage. As such, please reach Zaius support directly through support@zaius.com
Nov 25, 12:12 EST
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 12:23 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 12:13 EST
Identified - Zaius' CSV upload functionality (via app, S3 and SFTP) is executing slowly. No data has been lost, but its ingest has been delayed.
We're working on resolving the problem and expect to clear the backlog of files by early afternoon (EST).
Nov 20, 11:17 EST
Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - This incident has been resolved.
Nov 18, 19:50 EST
Monitoring - The vast majority of accounts have had their data fully ingested, Zaius is continuing to work to resolve the remaining 10% of accounts who are still experiencing delays.
Nov 18, 06:54 EST
Identified - Zaius experienced some delays in ingesting events overnight and we are working to get our data ingest caught up.
All events have been collected but their processing has been delayed for several hours. As a result, some behavioral campaigns have not run for the hours of 3am-6am EST. These campaigns will execute once the collected data has been fully ingested.
Nov 18, 06:18 EST